Privacy Policy
Last Updated: August 2026 • Data Protection Specification
1. Information We Collect
We collect account credentials (name, email address, password hash) upon registration. When engaging in guest live chat sessions, temporary session cookies and conversation history are logged strictly to facilitate your support experience.
2. Realtime Messaging & Security
Direct 1-on-1 messages between users and support staff are transmitted securely via encrypted WebSocket channels. We do not sell, rent, or trade your personal communications with third-party advertisers.
3. Media Assets & Uploads
Images or screenshots uploaded during chat sessions or support inquiries are processed via secure media servers. Files are stored only as long as required to resolve your support inquiry.
4. Your Rights & Data Deletion
You have the right to request a copy of your personal data or request permanent deletion of your account and chat logs by contacting support.
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